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Chapter 9: management of quality total quality management (tqm) is a constant pursuit of quality that involves everyone in an organization. 000 total quality management 5 deﬁning quality 138 links to practice: general electric company motorola, inc 140 cost of quality 140 the evolution of total quality management. Strategic management and total quality management: similarities, differences and their implications for public administration 61 evaluation in line with the predetermined indicators (dpt. Questionbr br br 1 question tco 11 which of the following isbr not a tool of descriptive statisticsbr br your answer br br br a frequency distribution br b. Quality management - introduction total quality management quality management revision quiz revision quizzes quality - explained.